#Native instruments sale 2019 update
#Native instruments sale 2019 software

For more informationВ on our support, please visit our help center at Unrelated to these changes, we transitioned to a chat-based system onВ March 25th, 2019 to better support our global audience, and currently sport an average customer satisfaction rating of 92% across chat-based support. Native InstrumentsвЂ™ Customer Service Team was minimally impacted by the recent reductions of staff. Native Instruments has disputed the accuracy of this report and issued the following statement in response:

#Native instruments sale 2019 update

You will find a September 10 update to Traktor DJ 2 on the site, and Native Access has recently delivered updates for Komplete Kontrol, Controller Editor, and Maschine, though at least some of these involve development that would have preceded this summerвЂ™s reorganization.

#Native instruments sale 2019 software

Separate to the question of product support, NI do continue to release software updates. We thank you in advance for your patience until we get to your request.вЂќ вЂњDue to the high amount of incoming requests, we currently cannot achieve our desired response times. But reaching NI support is more difficult a message across all support pages now reads: Your best bet if you are having problems is still to make a post in the forums вЂ“ or talk to other users. ItвЂ™s also possible to open a chat for presales or order and account support, but that change may be flooding account support with queries that would normally go elsewhere, sources tell us. But even most hardware options now also lead only to the knowledge base. Hardware support does provide some direct contact options вЂ“ you can directly contact repair service if you have faulty hardware, which allows you to open a ticket. Software support now dead-ends at a set of documentation articles then youвЂ™re able to create a post on the community forums if you donвЂ™t find an answer, but direct contact is no longer available.

You can see some of this if you try to navigate support options on the site currently: As part of a move that NI describes in their statement below, some existing direct support channels changed earlier this year (in March). These changes werenвЂ™t the only changes to support options in the year 2019, however. They now have told us in a statement the support impact was вЂњminimalвЂќ see statement below, though we do understand there was some impact to support staff. NI cut an estimated 30% of its workforce this summer - fully 20% in a single day, as reported by the company. Native Instruments did not mention cuts to customer support in its statements to me earlier this month. I am afraid I dont know actually if they are regularly to specific events (like BF, Christmas).Changes this year to customer support channels have left some customers frustrated, according to sources familiar with the matter and user complaints.Дespite promises from NI management that the direction of the company would вЂњimprove the experience for all users of our products,вЂќ users may see constrained support options and increased service backlogs. Apart from offering intro offers (like now with Moonkit) they have regular sales going up to 50 % so you will have other chances. What might 'comfort' you a little: the NI sale is not THAT unique for Soniccouture instruments. Definitely one of the most interesting devellopers out there. Very in detail descriptions on the soniccouture site including instrument history for the ethnique instruments and so on, worth a look.

I am afraid you really have to take some time listen to evrything interesting you on first look. Very unique instruments and sounds you wont (in most cases) found elsewhere.ДЄnd a very wide pallette from all sort of (unique) drums - acoustic to drum mashine -, lots of rare ethnic instruments (like the Nyckelharpas for example), artist specific instruments like Box of tricks, ambient and environment athmospheres in Haunted Spaces.And what should be mentioned: with very interesting instrument depending special kind of sequencers included, for example euclidean rhythms for the drum instruments or a very unique 'more then arp' jam function.